Terms & Conditions

Effective Date: w.e.f 1st November 2026

Welcome to Mr. Oven. These Terms & Conditions govern your access to and use of our website, www.mroven.in, and the purchase of products through our platform.

By accessing, browsing, or placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, we request that you discontinue using our website.

1. Services Overview & Eligibility

Mr. Oven provides an online platform for customers to explore and purchase our range of cookies, rusks, and other food products.

To facilitate registration, order processing, and delivery, we may collect information such as your name, email address, mobile number, shipping address, PIN code, and other relevant contact details. Information relating to your interaction with our website, including browsing activity and pages visited, may also be collected in accordance with our Privacy Policy.

Customers below 18 years of age may use our website and make purchases only under the supervision of, or through, a parent or legal guardian.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account. Please notify us promptly if you suspect any unauthorised access or misuse of your account.

2. Licence & Website Access

Mr. Oven grants you a limited, non-exclusive, non-transferable licence to access and use this website for personal and lawful shopping purposes.

You agree not to:

• Reproduce, modify, distribute, or commercially exploit any content on this website without our prior written permission.
• Copy, download, or use product listings, descriptions, images, prices, or other content for commercial purposes.
• Use automated tools, bots, robots, data mining, or scraping techniques to collect information from the website.
• Copy or use account information for the benefit of another merchant or third party.
• Use framing techniques, meta tags, or hidden text involving Mr. Oven's name, trademarks, logos, or other proprietary material without written permission.

Any unauthorised use of the website may result in suspension or termination of access.

3. Account Registration & Obligations

You may place an order through guest checkout or by registering for a Mr. Oven account.

When creating an account, you agree to provide accurate, complete, and up-to-date information and to keep your account details current.

Mr. Oven reserves the right to suspend, restrict, or terminate an account or access to its services if:

• The information provided is inaccurate, incomplete, misleading, or outdated.
• The account is suspected of unauthorised use, fraudulent activity, or misuse.
• Your actions violate these Terms & Conditions or applicable laws.
• Your activities may cause harm, disruption, or legal liability to Mr. Oven, other customers, or third parties.

Where reasonably practicable, we will communicate the reason for such action.

4. Product Information & Availability

We make every reasonable effort to ensure that product descriptions, images, ingredients, nutritional information, prices, and other details displayed on our website are accurate and up to date.

However, minor variations in product appearance, colour, or packaging may occur due to photographic, display, or packaging differences.

Product availability is subject to stock at the time of order confirmation. Mr. Oven reserves the right to discontinue or modify products, subject to applicable laws and obligations towards confirmed orders.

Customers are advised to review the product description, ingredient list, allergen information, and other relevant details before placing an order.

5. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

The applicable product price, discounts, delivery charges, and other fees will be displayed at checkout before the order is placed.

Prices and promotional offers may be revised from time to time without prior notice. However, the price applicable to an order shall ordinarily be the price displayed and confirmed at the time of successful order placement.

Payments may be made through the payment methods made available on our website. All online payments are processed through authorised third-party payment service providers.

Mr. Oven does not store sensitive payment credentials such as complete card details or banking passwords on its website.

6. Order Placement & Confirmation

By placing an order on our website, you confirm that:

1. You have reviewed the product details and selected the items you wish to purchase.
2. The shipping and contact information provided by you is accurate and complete.
3. You are authorised to use the selected payment method.
4. You agree to the applicable product prices, taxes, shipping charges, and other terms displayed at checkout.

An order confirmation indicates that your order has been successfully received. In certain circumstances, an order may require further verification or may be cancelled due to stock unavailability, payment issues, suspected fraudulent activity, or other legitimate reasons.

In the event of cancellation of a successfully paid order by Mr. Oven, the applicable refund will be processed in accordance with our Refund, Cancellation & Return Policy.

7. Shipping & Delivery

We endeavour to deliver orders within the estimated timelines communicated on our website or at checkout.

Delivery timelines are indicative and may vary depending on the destination, PIN code serviceability, courier partner, weather conditions, public holidays, operational constraints, or unforeseen circumstances.

You are responsible for providing the correct recipient name, contact number, and complete delivery address.

In case delivery is unsuccessful due to incorrect or incomplete information provided by you, or repeated delivery attempts resulting from your unavailability, additional shipping or redelivery charges may apply, subject to prior communication.

For more details, please refer to our Shipping & Delivery Policy.

8. You Agree & Confirm

By using our website and placing an order, you agree that:

1. You will provide genuine, accurate, and complete information wherever requested.
2. You will use the website and its services only for lawful purposes.
3. You will review product descriptions, ingredient information, and applicable conditions before purchasing.
4. You will not misuse, interfere with, or disrupt the website or its services.
5. You will not engage in fraudulent transactions, unauthorised payment activities, or activities that may harm Mr. Oven or other customers.
6. You will comply with all applicable laws and regulations while using our website.

9. Prohibited Use

You are prohibited from using the website or its content:

1. For any unlawful, fraudulent, abusive, threatening, defamatory, harassing, obscene, or harmful purpose.
2. To transmit content that violates applicable laws, regulations, or the rights of any individual or organisation.
3. To gain or attempt to gain unauthorised access to any computer system, account, network, or server.
4. To interfere with another user's access to or enjoyment of the website.
5. To introduce viruses, malware, malicious code, or any other harmful technology.
6. To disrupt or interfere with the operation, security, or functionality of the website or its associated systems.
7. To infringe intellectual property, privacy, or other legal rights belonging to Mr. Oven or any third party.

Mr. Oven reserves the right to take appropriate action in response to any violation of these provisions.

10. Modification of Terms & Conditions

Mr. Oven reserves the right to update, revise, or modify these Terms & Conditions from time to time to reflect changes in our business practices, services, legal requirements, or operational needs.

The revised Terms & Conditions will be published on our website along with the updated effective date.

Your continued use of the website after such changes are published shall constitute your acceptance of the revised terms. We encourage you to review this page periodically.

11. Intellectual Property & Proprietary Rights

All content on this website, including but not limited to text, product descriptions, brand names, logos, trademarks, images, photographs, graphics, videos, illustrations, designs, software, and other materials (collectively, "Content"), is owned by or licensed to Mr. Oven and is protected under applicable intellectual property laws.

You may access and use such Content solely for personal, non-commercial purposes in connection with shopping on our website.

No Content may be copied, reproduced, modified, published, distributed, transmitted, displayed, sold, or commercially exploited without prior written permission from Mr. Oven, except as expressly permitted by applicable law.

All rights relating to the Mr. Oven brand, trademarks, and proprietary materials are expressly reserved.

12. Indemnification

You agree to indemnify and hold harmless Mr. Oven, its directors, officers, employees, representatives, affiliates, and authorised agents against claims, losses, liabilities, damages, costs, and expenses arising from:

• Your breach of these Terms & Conditions.
• Your violation of applicable laws or regulations.
• Your misuse of the website or its services.
• Your infringement of intellectual property, privacy, or other rights of any third party.
• Any fraudulent, unlawful, or unauthorised activity carried out through your account.

This provision shall apply to the extent permitted under applicable law and shall survive the termination of your use of the website.

13. Limitation of Liability

To the extent permitted by applicable law, Mr. Oven shall not be liable for indirect, incidental, special, punitive, or consequential losses or damages arising from the use of, or inability to use, our website, services, or products.

Nothing in these Terms & Conditions shall exclude or limit any liability, consumer rights, or remedies that cannot be excluded or limited under applicable Indian laws.

For further information, please refer to our Legal Disclaimer.

14. Severability

If any provision of these Terms & Conditions is held to be invalid, unlawful, or unenforceable by a competent authority, such provision shall be modified or limited to the extent necessary to make it enforceable, wherever legally permissible.

The remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by applicable law.

15. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

In the event of any dispute, disagreement, or claim arising out of or relating to the use of our website, products, services, or these Terms & Conditions, the parties shall endeavour to resolve the matter amicably through mutual discussion.

Where a dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time, subject to the applicability and enforceability of the arbitration agreement under Indian law.

The seat and venue of arbitration, as well as the jurisdiction of competent courts, shall be specified in accordance with applicable law.

16. Contact Us

For any questions, concerns, or clarification regarding these Terms & Conditions, please contact us:

We appreciate your trust in Mr. Oven and thank you for choosing us.